Refund policy

30-DAY MONEY-BACK GUARANTEE

 

We want your Halloween to be a hit. If you're not happy with your order for any reason, you have 30 days from delivery to request a refund or replacement — no questions asked.

 

HALLOWEEN GUARANTEE

Order by October 10 and your order is guaranteed to arrive before October 31, or your money back in full.

 

DAMAGED OR MISSING ITEMS

If your order arrives damaged or items are missing, email us a photo within 7 days of delivery and we'll ship a free replacement immediately — no return needed.

 

HOW TO REQUEST A REFUND

Email support@thehauntedglow.com with your order number. Approved refunds are processed to your original payment method within 5-10 business days.

 

CHANGE-OF-MIND RETURNS

Items must be unused and in original packaging. Return shipping is paid by the customer. Once the return is confirmed, your refund is processed within 5 business days.